Terms and Conditions for Renew Your Alignment

RYA – Terms and Conditions

Last updated: November 2024

The following Terms and Conditions (hereinafter referred to as "Terms") govern your use of the website www.renewyouralignment.com (hereinafter referred to as "the Site") and the services offered by Renew Your Alignment (hereinafter referred to as "the Company," "We," or "the Therapist"). These Terms articulate the conditions under which you may interact with the Site and the services we provide, pertaining specifically to the sale and purchase of Products and Services as delineated herein.

Acknowledgment of Agreement

By accessing or using the Site, you affirm that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement. Furthermore, your usage of the Site and our Services is contingent upon your compliance with applicable laws and regulations in your jurisdiction. If you are prohibited from using this Site or receiving our Services under the laws of your country, we advise against your engagement with this Site.

We urge you to read these Terms carefully. Your continued use of the Site signifies your acceptance of these Terms. Should you not agree with any provision within these Terms, you are advised to refrain from using the Site or its Services immediately.

1. Definitions

The following terms, as utilized within these Terms, are defined as follows:

1.1 "The Site" refers to the official website of Renew Your Alignment, accessible via www.renewyouralignment.com and any related websites owned or operated by the Company.

1.2 "The Company," "We," or "the Therapist" refers collectively to Renew Your Alignment, managed by Laura Nettleford.

1.3 "You," "Client," or "Member" refers to any individual or entity using the Services or Products provided by the Company.

1.4 "Services" encompasses any and all forms of information, including but not limited to video recordings, supplemental materials, photography, articles, and other resources ordered or available through the Site. This includes electronic information provided by the Company, which will constitute a part of the Service rather than a Product.

1.5 "Products" denotes any items offered for sale on the Site, which may be available for purchase or provided as complimentary offerings.

1.6 This Agreement establishes legally binding terms for your use of the Site. Engaging with the Site as a "Visitor" (browsing the Site) or as a "Client" or "Member" indicates your consent to these Terms.

1.7 The Company reserves the right to periodically amend these Terms at its sole discretion. You are encouraged to review these Terms regularly. Should significant changes occur, we will notify you via a prominent notice on the Site. Your ongoing use of the Site or our Services following any modifications constitutes your agreement to the revised Terms. Moreover, you acknowledge that the Company may delegate the performance of any of its obligations or transfer these Terms and Conditions, or any of its rights or obligations, without prior notification to you.

1.8 Should you disagree with any stipulation of these Terms or any future modifications, you must cease all use of the Site and Services immediately.

2. Disclaimer of Professional Advice

It is essential to understand that the Services provided through this Site are not a substitute for professional medical or mental health treatment. Our offerings are intended solely for informational and educational purposes and are not designed to diagnose, treat, or provide any therapeutic intervention for any medical or psychological conditions.

We encourage users to seek appropriate professional medical assistance if they deem it necessary. The Company disclaims any liability for actions taken or not taken based on the information provided through this Site or Services.

3. User Obligations

As a condition of your use of the Site, you warrant that you will not use the Site for any unlawful purpose or in any manner that could render the Site or its Services inoperable, overburdened, or otherwise impaired. You agree to abide by all applicable laws and regulations and prohibit any attempts to interfere with the functioning of the Site or Services provided.

4. Intellectual Property Rights

All content provided on the Site, including text, graphics, logos, images, and software, is the intellectual property of the Company and is protected by copyright, trademark, and other applicable laws. Unauthorized use or reproduction of any content on the Site is strictly prohibited without prior written consent from the Company.

5. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in any way connected with your use of the Site or Services, even if the Company has been advised of the possibility of such damages.

6. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of [your applicable jurisdiction], without regard to its conflict of law principles. Any disputes arising from or related to these Terms or your use of the Site shall be resolved exclusively in the courts located within that jurisdiction.

7. Acceptance of Terms

By accessing and using the services provided by Renew Your Alignment, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

8. Service Provision

The services offered consist of therapeutic sessions conducted via Zoom or other designated platforms. These sessions aim to support individuals in their mental and emotional well-being through various therapeutic modalities as determined appropriate by the therapist.

9. Cancellations, Refunds, and Rescheduling

9.1 Refunds

All appointment sessions conducted via Zoom must be paid in full at the time of booking. Payment can be facilitated via bank transfer or through the website. For our Free Consultation, payment must be made within 48 hours of receiving an appointment confirmation email to secure the session.

• Single Session: Clients who wish to cancel a single session may receive a refund equivalent to the cost of that session, minus a £25 administration fee, provided that a minimum of 48 hours’ notice is given. Cancellations made with less than 48 hours’ notice will forfeit the right to receive any refund.
• Rescheduling: Clients are required to provide a minimum of 48 hours’ notice to reschedule an appointment. Failure to provide such notice may result in the forfeiture of both the refund and rescheduling options. Each request for rescheduling or cancellation may be reviewed on an individual basis, considering unique circumstances.
• Session Packages: Clients booking therapy session packages should be aware that sessions already conducted will be charged at the full rate. A refund for any unused sessions will be issued, minus a £25 administration fee, only if notice of cancellation is provided a minimum of 48 hours before the scheduled session. All session packages are valid for a maximum of 12 weeks from the date of payment.
• Missed Appointments: In instances where a client fails to attend a scheduled appointment without providing a minimum of 48 hours’ notice, the full amount for that session will be charged.
• Early Arrival: Clients are advised to be mindful of their appointment time and are requested to wait for their designated appointment if they arrive early. Early arrivals may disrupt the preceding client’s therapy session or hinder the therapist's preparation.
• Late Arrival: Should a client arrive late for their appointment, the therapist will extend the best possible service within the remaining time; however, the session will conclude at the originally scheduled time with no adjustment to the fees incurred.
• Cancellation by Therapist: Laura Nettleford reserves the right to cancel or postpone appointments due to circumstances beyond her control. In such cases, a full refund will be issued if therapy cannot proceed.

9.2 Non-arrival

For missed appointments, clients will be charged the full session fee if a cancellation notice of at least 48 hours is not provided. Refunds for such missed sessions will only be processed if appropriate notice is given, again minus a £25 administration fee.

9.3 Late or Early Arrival

Clients are encouraged to respect the scheduled time for their appointments. Those arriving early should refrain from entering the meeting until their appointed time. It is vital for maintaining the integrity and flow of services. Late arrivals will be accommodated as best as possible within the time remaining, but the session will wrap up at the scheduled endpoint without any fee adjustments.

9.4 Cancellation Rights

Renew Your Alignment retains the right to cancel or reschedule appointments if unforeseen circumstances arise. In the event that the therapist is unable to continue treatment, clients will receive a full refund.

10. Confidentiality

10.1 Confidential Communication

All communications and interactions during therapy sessions are confidential and are conducted in accordance with the ethical standards of practice. This confidentiality is vital to the therapeutic relationship and the client's trust in the process.

10.2 Disclosure Obligations

Therapists are legally obligated to disclose information to authorities if there is a perceived risk of harm to the client or others. Confidential information may also be shared with appropriate NHS professionals if needed for the client’s treatment.

10.3 Supervision and Accountability

In accordance with professional standards, portions of discussions may be referenced in supervisory sessions to ensure quality of care. It is important to note that any identifying details, such as names or personal information, will not be disclosed during these supervisory discussions.

11. GDPR/Data Protection Act

11.1. Data Retention Policy As part of our commitment to client confidentiality and data protection, therapists are required to retain client details on file for a period of seven years. This retention may be on hard copy or in digital format, and we ensure that all information is kept secure in accordance with the guidelines set forth by the National Council for Hypnotherapy (NCH). This includes implementing appropriate technical and organizational measures to safeguard personal data.

11.2. Client Rights Clients are entitled to request a copy of their personal data retained by the therapist while it is held. Under the Data Protection Act and the General Data Protection Regulation (GDPR), a nominal charge of £20 will be applicable for each copy requested. Should you require access to your information, please direct your request through the appropriate communication channels indicated on the Site.

12. Guarantees

12.1. Understanding Therapy Outcomes It is imperative for clients to understand that there are numerous complexities surrounding the nature of therapy, which can influence its success. While many clients may observe positive benefits from participating in therapy, we maintain that it is neither ethical nor realistic to offer guarantees pertaining to the success or complete resolution of any condition. Each individual's therapeutic journey is unique, and results will vary based on numerous factors including, but not limited to, personal circumstances, commitment to the therapeutic process, and the nature of the condition being treated.

12.2. Appointment Cancellation Policy In unforeseen situations that are beyond our control, Laura Nettleford reserves the right to cancel or postpone an appointment. In the event that the therapist is unable to continue with the treatment, we guarantee that a full refund will be issued promptly. Clients are encouraged to provide up-to-date contact information to facilitate communication with respect to appointment changes.

13. Use of Personal Information

13.1. Privacy Policy Integration The handling of your personal information is governed by our Privacy & Cookies Policy, which is an integral part of these Terms and Conditions. We prioritize your privacy and are committed to managing your personal data responsibly, in compliance with applicable data protection laws.

14. Testimonials

14.1. Authenticity of Testimonials The Site may feature testimonials from users of our products and/or services. These testimonials serve to illustrate the individual experiences and opinions of our users. It is important to note that the experiences shared reflect the subjective understanding of those users and may not be representative of all clients. We do not assert that all users will have identical experiences, nor do we endorse any specific outcome as a standard or guarantee.

14.2. Review and Presentation Testimonials may be submitted in various formats, including text, audio, and video, and undergo a review process conducted by our team prior to publication. To enhance clarity, certain testimonials may be condensed and edited for brevity while ensuring that the essence of the original feedback remains intact. It is essential to recognize that the views and opinions expressed in the testimonials belong solely to the individual users. Our organization is not affiliated with the authors of these testimonials, nor are these individuals compensated for their endorsements.

14.3. Scope and Limitations of Claims The testimonials displayed on the Site are not intended to serve as claims that our products and/or services can diagnose, treat, mitigate, cure, prevent, or otherwise address any medical condition. Additionally, it should be clarified that none of the testimonials have undergone clinical validation or evaluation, and results may differ significantly among users. Users should exercise caution when interpreting testimonials, understanding that individual experiences may vary widely.

15. Use of the Site

15.1 Intellectual Property Rights

The Service and all materials therein, or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Laura Nettleford, the Company, or its partners. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, sell, transmit, distribute, or create derivative works thereof.

15.2 Member Community

The Site may include a Member community. Upon joining this community, all Members will have a public profile that is visible to other community members. The public activity of each community member, such as their posts or comments, will also be viewable by other members of the website.

Participants may opt in or out of the community at any time. Upon opting out, a member’s profile will no longer be publicly visible; however, they will also be restricted from utilizing community features (e.g., liking, commenting, or writing posts).

By uploading any content (including, but not limited to, designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, you confirm that you own all the relevant rights or have received the appropriate licenses to upload/transfer/send the content. You agree and consent that any uploaded/transferred content may be publicly displayed on the website.

15.3 Content Restrictions

You agree not to upload or share any material of an obscene, pornographic, threatening, menacing, racist, offensive, or defamatory nature. Additionally, you agree not to harass, stalk, threaten, or otherwise violate the rights of others. You further agree not to misrepresent your identity or status, hack into the Site or any related computer system, or deliver damaging viruses to the Site.

15.4 Monitoring of Use

While the Company does not accept the obligation to monitor the use of the Site, it reserves the right to do so in order to fully cooperate with law enforcement and other relevant authorities. The Company may take appropriate action, including but not limited to investigative measures, to ensure compliance with these Terms.

16. Promotional Emails and Content

16.1 Consent to Receive Communications

By using the Site, you agree to receive promotional messages and materials from us, including mail, email, or any other contact method you may provide us (including your phone number for calls or text messages). If you do not wish to receive such materials, you may notify us at any time, and we will discontinue sending you promotional content.

16.2 Newsletter Subscriptions

If you choose to sign up for our newsletter, rest assured that we will never share your personal information with any third party without your explicit permission. Your privacy is important to us, and we are committed to safeguarding any data you provide.

17. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from (i) your use or inability to use the Site; (ii) any unauthorized access or use of our secure servers; (iii) any interruption or cessation of transmission to or from the Site; and (iv) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content transmitted, posted, or otherwise made available via the Site.

18. Indemnification

You agree to indemnify, defend, and hold harmless Laura Nettleford, its affiliates, directors, officers, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, or expenses (including reasonable attorney fees) arising out of or in any way connected with your use of the Site, your violation of these Terms, or your violation of any rights of another party, including any intellectual property rights.

19. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site. Your continued use of the Site after any such changes shall constitute your acceptance of the new Terms.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [insert governing jurisdiction], without regard to its conflict of law principles. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in [insert locality].

21. Product, Services, and Pricing

21.1 Responsibility for Purchase By purchasing a service or product on our website, you acknowledge that it is your responsibility to thoroughly read all product descriptions and details prior to making your purchase. A legally binding contract to purchase an item is formed when you commit to buying an item and successfully complete the checkout and payment process.

21.2 Pricing Information The prices for our services and products are detailed on the website and are accurate as of the time of your purchase. We reserve the right to alter the prices or the structure of our courses and memberships at any time, without prior notice. All prices are inclusive of a 20% Value Added Tax (VAT).

21.3 Payment and Charges The total fee for the services you select, alongside any additional charges that may be incurred in connection with your use of the service, such as taxes and possible transaction fees, will be applied to your payment method at the time of processing your purchase.

21.4 Reiki Courses We strive to keep our course schedules up to date; however, due to circumstances beyond our control, last-minute changes may occasionally occur. Classes may be cancelled due to unforeseen events, such as illness. In such cases, we will endeavour to notify you via email and/or make reasonable efforts to contact you directly, providing options to reschedule or receive a refund.

21.5 Online Availability of Courses and Memberships All our courses and memberships must be purchased exclusively online. Payments should be made using debit or credit cards and must be completed before achieving booking confirmation.

21.6 Confirmation of Order A binding contract will not be established in relation to the services or products until we have confirmed your order via email. Acceptance of your order will be considered complete once you receive the confirmation email, which will contain the specifics of your order. This acceptance is without prejudice to your statutory rights as a consumer and your right to cancel according to our refund and cancellation policy.

21.7 Receipt and Course Details Following your purchase and course booking, we will send you a receipt via email. This receipt will include all relevant details pertaining to the course, including but not limited to the location, date, and time of the class, as well as confirmation of any submitted liability waiver and acceptance of these Terms and Conditions.

22. Preference of Law and Dispute Resolution

22.1 Governing Law These Terms and Conditions shall be governed by and construed in accordance with English law. You hereby consent to the non-exclusive jurisdiction of the English courts for any disputes that may arise.

22.2 Location of the Company The Company is situated in England. In the event of any international orders, subscriptions, or contracts, this Agreement shall be interpreted as being completed in England.

22.3 Complaints and Inquiries For any inquiries or complaints regarding our services or any user’s activity on the website, please contact us using the following information:

Renew Your Alignment 

Email: admin@renewyouralignment.com Phone: +44 7376931128

23. Modifications to Terms and Conditions

Renew Your Alignment reserves the right to modify, update, or change these Terms and Conditions and the associated fees without prior notice. Continuing use of our services or website following any changes constitutes your acceptance of the revised terms.

Terms & Conditions – Reiki Seichem Courses ONLY

​

1. Liability and Health & Safety Statements for Reiki Seichem Courses ONLY

​

1.1 Before using any of the Services and Products, it is your responsibility to determine that you are fit and well and that the Services and Products are suitable for you. You are responsible for your own safety. 

In any practice, there are risks and benefits associated with participation. While it is difficult to anticipate all of these risks, we are obligated to alert participants that such risks are possible.

Reiki Seichem course can include but are not limited to practice: energy healing or any form of mindful movement whilst healing clients. As with any physical activity, the risk of injury is always present and cannot be entirely eliminated. In all physical activity during the course or as a part of home practice, it is important that you take care of yourself. Please make sure to think about your posture when delivering reiki, and stop if you feel pain when in one position for a long period of time. Respect the boundaries of your physical capabilities and do not go beyond them but rather either stop completely and discuss the issue with your health professional or adjust the practice to fit your level of comfort.

Please be aware that Reiki Seichem practices are not substitutes for medical or mental health treatment/attention and are not intended to examine, diagnose or treat any physical or mental condition. No content, any information contained on the Site, provided through the Site or provided by email or in any manner whatsoever should be construed as medical and/or health advice, medical diagnosis or treatment.

Please be sure to seek relevant professional medical help if you feel it is appropriate for you. 

Relaxation therapy and its components, as listed above, may not be safe under certain medical conditions. If you are working with a health professional, you are encouraged to discuss with them the advisability of incorporating relaxation practice and its components before engaging in any services offered by us.

Working with relaxation practice can heighten certain feelings like but not limited to: sadness, anger, fear and anxiety. These feelings may be more apparent because you are being encouraged to pay attention to them. If you find yourself struggling with your experience during practice, you should discontinue the practice and do what you feel is right for you in order to care for yourself at that moment and/or discuss it with your medical professional where appropriate.

​

1.2 Reiki Seichem therapy may produce a deep state of relaxation. Please ensure you are fully cognitive before undertaking any tasks requiring working with machinery or driving.

It is the Member’s responsibility to ensure that they are medically and mentally capable of taking a course/activity. All courses/activities are undertaken at participants' own risk.

1.3 Members are required to read and confirm understanding of the liability waiver, which is required to be signed and submitted by the participant of a course/service at the point of booking the course/service or/and purchasing relevant products. Failing to do so may result in cancellation of booking without the right to refund.

1.4 To the maximum extent permitted by applicable law, in no event shall Laura Nettleford, the Company and/or authorised by the Company persons be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service or relying on or acting on any information provided on the Site or through electronic means.

To the maximum extent permitted by applicable law, Laura Nettleford, the Company, and any authorised by the Company persons assume no liability or responsibility for any errors, mistakes, or inaccuracies of content; personal injury or property damage of any nature whatsoever, resulting from your access to or use of our service; and any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

1.5 You agree to indemnify and hold Laura Nettleford and/or the Company harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees) made against them by any third party due to, or arising out of, or in connection with your use of the Site or any of the services offered on the Site.

1.6 The Site may include links to external sites, e-mails and other relevant pages to provide information and services that may be of use or interest to you. The Company is not responsible for the content of these sites and pages or for anything provided by them, and you assume full responsibility for engaging with those sites, information, advice, or otherwise provided by third-party websites.

The Company is not liable for failure to comply with these terms and conditions in an event beyond its reasonable control.